At 7Zet-Athletics, we greatly value the trust of our customers and strive to ensure that every product you purchase from us provides clear value, practical knowledge, and support on your fitness journey. Our training guides and workout programs are delivered digitally and become available for instant download immediately after purchase. Because of the digital nature of these products, they cannot be physically returned, and for this reason, all sales are considered final.
However, we understand that issues may arise, and we want to create a transparent and fair refund process. Below you will find detailed conditions under which refunds can be provided, along with situations where they are not applicable.
Refund Eligibility
Refund requests may be considered in the following situations:
- Duplicate payment or transaction error: If you were accidentally charged more than once for the same product, we will refund the duplicate charge in full.
- Failure to receive product access: If you did not receive the purchased file or download link within 24 hours of payment, and our support team cannot provide a working solution, you are entitled to a full refund.
- Defective or corrupted files: If the product you received cannot be opened, is incomplete, or contains technical errors preventing normal use, we will replace the file or issue a refund.
Non-Refundable Situations
Refunds cannot be provided in the following cases:
- Change of mind after download: Once the product has been successfully delivered to your device, we cannot offer a refund if you simply decide that you no longer want it.
- Results vary individually: Our training guides are designed to deliver results when followed consistently, but outcomes may differ depending on effort, health condition, and discipline. Dissatisfaction with personal results is not a valid reason for a refund.
- Incorrect order details: If the product was delivered to the email address provided at checkout and that address was entered incorrectly by the customer, we cannot issue a refund.
How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at support@7zet-athletics.online within 7 calendar days of your purchase. Your request must include the following information:
- Full name used during the purchase
- Order number and product title
- A detailed description of the issue
Our support team will review your request and respond within 48 hours. If your request is approved, the refund will be processed back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Customer Commitment
At 7Zet-Athletics, we are committed to ensuring that every customer receives exactly what they paid for. While digital products by nature are non-returnable, we promise to address any technical issues, provide assistance with product access, and make sure your experience with our services is reliable and transparent.
By purchasing digital products from our platform, you agree to this Refund and Returns Policy. We encourage all customers to carefully read product descriptions, review content outlines, and contact our team if they have any questions prior to making a purchase.
